AURENER STORE – BILLING TERMS & CONDITIONS
Effective Date: December 1, 2024
These Billing Terms & Conditions (“Billing Terms”) govern all purchases made through Aurener Store (“we”, “us”, “our”). By placing an order on our website, you agree to these terms in full.
1. Accurate Billing Information
Customers must provide complete, accurate, and up-to-date billing information, including:
Full name
Billing address
Email address
Phone number (if required)
Valid payment details
If the information you provide is incomplete or cannot be verified, your order may be delayed or canceled.
2. Payment Authorization
By submitting an order, you authorize Aurener Store to:
Charge your selected payment method
Verify payment information with your card issuer or bank
Conduct fraud screening where necessary
We may refuse or cancel orders if authorization cannot be completed.
3. Payment Timing
All payments must be completed at the time of purchase.
We do not ship or begin production on any order until payment is successful.
We do not offer:
Post-payment options
Cash on delivery (COD)
Manual invoice payments
4. Pricing & Taxes
All product prices are listed in USD unless otherwise stated.
Additional charges may include:
Sales tax or VAT (based on your location)
Shipping fees (calculated at checkout)
Customs duties or import taxes for international orders (customer responsibility)
Prices may change without notice.
5. Currency Conversion
If your payment method uses a different currency, your bank or card issuer may apply:
Exchange rates
Conversion fees
International transaction fees
Aurener Store is not responsible for these charges.
6. Fraud Protection
To protect our customers, we use advanced fraud detection systems.
We reserve the right to:
Request identity verification
Cancel high-risk orders
Refuse service to accounts linked to fraud or chargebacks
Chargebacks filed without contacting us first may result in account suspension.
7. Order Cancellation by Aurener Store
We may cancel an order if:
Payment fails or is flagged as suspicious
Billing information cannot be verified
Customer refuses to provide additional verification
The item is unavailable or discontinued
There is a pricing or typographical error
If an order is canceled on our end, you will receive a full refund to the original payment method.
8. Customer-Initiated Cancellations
Because all products are custom-made:
Orders may only be canceled within 6 hours of purchase
After production begins, cancellations are no longer possible
No refunds will be issued after production has started.
9. Failed or Rejected Payments
Your payment may fail due to:
Insufficient funds
Incorrect billing address
Incorrect card details
Bank decline or fraud block
Expired payment method
In these cases, you may:
Try a different card
Contact your bank
Update billing details and retry
Aurener Store does not hold or reserve inventory while a payment is unresolved.
10. Chargebacks & Disputes
Before initiating a chargeback, customers must contact us at:
We will gladly investigate and resolve any issue.
Fraudulent chargebacks or disputes made without contacting support first may result in:
Account suspension
Permanent ban
Legal action for damages (where applicable)
11. Billing Descriptor
When charged, your payment statement may show descriptors such as:
AURENER
AURENER.COM
Or similar billing identifiers
If you do not recognize a charge, please contact us before filing a dispute.
12. Receipt & Order Confirmation
After a successful payment, you will automatically receive:
Order confirmation email
Digital receipt
Production and shipping updates
Please check your spam folder if you don’t see the email within 5–10 minutes.
13. Contact Information
For billing-related inquiries, please reach out to us:
📧 [email protected]
Support Hours: 24/7
We are here to help ensure your payment and order experience runs smoothly.