AURENER STORE – BILLING TERMS & CONDITIONS

Effective Date: December 1, 2024

These Billing Terms & Conditions (“Billing Terms”) govern all purchases made through Aurener Store (“we”, “us”, “our”). By placing an order on our website, you agree to these terms in full.

1. Accurate Billing Information

Customers must provide complete, accurate, and up-to-date billing information, including:

  • Full name

  • Billing address

  • Email address

  • Phone number (if required)

  • Valid payment details

If the information you provide is incomplete or cannot be verified, your order may be delayed or canceled.

2. Payment Authorization

By submitting an order, you authorize Aurener Store to:

  • Charge your selected payment method

  • Verify payment information with your card issuer or bank

  • Conduct fraud screening where necessary

We may refuse or cancel orders if authorization cannot be completed.

3. Payment Timing

All payments must be completed at the time of purchase.
We do not ship or begin production on any order until payment is successful.

We do not offer:

  • Post-payment options

  • Cash on delivery (COD)

  • Manual invoice payments

4. Pricing & Taxes

All product prices are listed in USD unless otherwise stated.

Additional charges may include:

  • Sales tax or VAT (based on your location)

  • Shipping fees (calculated at checkout)

  • Customs duties or import taxes for international orders (customer responsibility)

Prices may change without notice.

5. Currency Conversion

If your payment method uses a different currency, your bank or card issuer may apply:

  • Exchange rates

  • Conversion fees

  • International transaction fees

Aurener Store is not responsible for these charges.

6. Fraud Protection

To protect our customers, we use advanced fraud detection systems.
We reserve the right to:

  • Request identity verification

  • Cancel high-risk orders

  • Refuse service to accounts linked to fraud or chargebacks

Chargebacks filed without contacting us first may result in account suspension.

7. Order Cancellation by Aurener Store

We may cancel an order if:

  • Payment fails or is flagged as suspicious

  • Billing information cannot be verified

  • Customer refuses to provide additional verification

  • The item is unavailable or discontinued

  • There is a pricing or typographical error

If an order is canceled on our end, you will receive a full refund to the original payment method.

8. Customer-Initiated Cancellations

Because all products are custom-made:

  • Orders may only be canceled within 6 hours of purchase

  • After production begins, cancellations are no longer possible

No refunds will be issued after production has started.

9. Failed or Rejected Payments

Your payment may fail due to:

  • Insufficient funds

  • Incorrect billing address

  • Incorrect card details

  • Bank decline or fraud block

  • Expired payment method

In these cases, you may:

  • Try a different card

  • Contact your bank

  • Update billing details and retry

Aurener Store does not hold or reserve inventory while a payment is unresolved.

10. Chargebacks & Disputes

Before initiating a chargeback, customers must contact us at:

📧 [email protected]

We will gladly investigate and resolve any issue.

Fraudulent chargebacks or disputes made without contacting support first may result in:

  • Account suspension

  • Permanent ban

  • Legal action for damages (where applicable)

11. Billing Descriptor

When charged, your payment statement may show descriptors such as:

  • AURENER

  • AURENER.COM

  • Or similar billing identifiers

If you do not recognize a charge, please contact us before filing a dispute.

12. Receipt & Order Confirmation

After a successful payment, you will automatically receive:

  • Order confirmation email

  • Digital receipt

  • Production and shipping updates

Please check your spam folder if you don’t see the email within 5–10 minutes.

13. Contact Information

For billing-related inquiries, please reach out to us:

📧 [email protected]
Support Hours: 24/7

We are here to help ensure your payment and order experience runs smoothly.