PRIVACY POLICY

Effective Date: June 17, 2026

A PROMISE OF PROTECTION AND TRANSPARENCY

At Chiyu Healing (“we”, “us”, or “our”), we believe that true balance requires trust. Your privacy is a sacred space, and we protect your personal data with the exact same mindfulness and care that we apply to designing our products. This Privacy Policy outlines comprehensively how your personal information is collected, used, guarded, and shared when you visit or make a purchase from https://chiyuhealing.com/ (the “Site”).

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you navigate our Site, we automatically gather certain information about your device and your interaction with our store. Furthermore, when you make a purchase, we collect necessary data to fulfill your order. We categorize this into two types of information:

A. Device Information

As soon as you access the Site, we automatically collect specific details about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect data about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

B. Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect information directly from you. This includes your First and Last Name, Billing Address, Shipping Address, Email Address, and Phone Number. Please note: We do not view or store your full credit card numbers. Payment data is encrypted and processed securely through our PCI-compliant third-party payment gateways (such as Stripe or PayPal).

SECTION 2 – HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including transmitting your design and address securely to our Print-On-Demand facilities, processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding shipping updates, delays, or customer support inquiries.
  • Screen our orders for potential risk, high-risk chargeback indicators, or fraud.
  • When in line with the preferences you have shared with us, provide you with information or mindful marketing related to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SECTION 3 – SHARING YOUR PERSONAL INFORMATION

We do not sell, rent, or trade your personal data to data brokers. We share your Personal Information only with highly trusted third parties to help us use your Personal Information, as described above.

  • E-Commerce Platform: We use a secure e-commerce hosting platform to power our online store.
  • Fulfillment Partners: Because we use a Print-On-Demand model, your shipping address and the product design specifications are shared securely with our printing partners in the USA, EU, or Asia strictly to manufacture and ship your order.
  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our legal rights and the safety of our business.

SECTION 4 – BEHAVIORAL ADVERTISING & YOUR CHOICES

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. If you wish to protect your digital space and opt out of targeted advertising, you can do so by utilizing the following links:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

SECTION 5 – DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser, as there is no consistent industry standard for responding to these signals yet.

SECTION 6 – YOUR PRIVACY RIGHTS (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or the State of California, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Furthermore, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States and Canada.

SECTION 7 – DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our business and accounting records unless and until you ask us to delete this information. This is necessary to handle future customer service inquiries, warranty claims, and tax compliance.

SECTION 8 – MINORS & AGE RESTRICTIONS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Your continued use of the Site after any modifications indicates your acceptance of the updated terms.

SECTION 10 – CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • 📧 Email: [email protected]
  • 🏢 Mailing Address: Chiyu Healing, 5353 Elkhorn Blvd, Sacramento, CA 95842, USA